Privacy policy
Privacy Policy
بِسْمِ اللَّهِ الرَّحْمَٰنِ الرَّحِيمِ
At Al Firdaus ("we," "our," or "us"), safeguarding your privacy is both a legal obligation and a moral duty guided by Islamic values of honesty, transparency, and trustworthiness. We are committed to protecting your personal information and ensuring that it is collected and used responsibly, fairly, and securely.
By using our website, services, or communicating with us, you agree to the practices outlined in this Privacy Policy.
1. Description of Our Services
Al Firdaus offers Islamic-inspired products, educational materials, and services through our online platform and related programs. To provide and improve these services, we may collect certain types of personal information as described below.
We also use collected contact information (such as phone numbers and email addresses) to inform you of promotions, special offers, and updates related to our products and services. We do not sell, trade, or share your personal contact information with any unaffiliated third parties.
2. Data We Collect
We only collect the information that is necessary to serve you effectively and ethically. This includes:
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Personal Information: Your name, email address, phone number, and billing details when you create an account, place an order, or subscribe to our communications.
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Transaction Information: Details about the products or services you purchase.
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Usage Information: Data about how you interact with our website (such as IP address, browser type, and device information).
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Communications: Records of your messages, emails, or enquiries to us.
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Cookies and Tracking: Information captured by cookies or similar technologies to enhance your browsing experience and support essential site features (see Section 7).
We do not collect sensitive personal information unless necessary, and only with your explicit consent.
3. Why We Collect Your Data
Your personal information is collected and used solely for legitimate purposes, including:
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To process and fulfil your orders.
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To communicate with you about your purchases or enquiries.
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To send you updates, promotions, and offers related to our products (marketing messages).
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To improve website performance and customer experience.
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To comply with legal requirements and protect against fraud or misuse.
We will never sell, rent, or misuse your personal data. All collection and use are conducted in line with both data protection laws and Islamic ethical principles.
4. Use of Phone Numbers and Emails
When you provide your phone number or email address, we may use them to:
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Send order updates, delivery notifications, and customer support messages.
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Share marketing communications, such as promotions, sales announcements, or new product updates (only if you have opted in).
You can opt out of promotional emails or SMS at any time by following the unsubscribe link in emails or replying “STOP” to SMS messages.
We do not share or sell your phone number or email address to third parties for marketing purposes. These details are used exclusively by Al Firdaus for legitimate business and communication purposes.
5. Shopping Cart Tracking and Abandoned Cart Messages
Al Firdaus’s website uses cookies and related technologies to help keep track of items you place in your shopping cart, including when a cart has been abandoned.
This information allows us to identify when to send cart reminder messages via SMS or email (if you have provided consent).
“Al Firdaus’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.”
6. Data Sharing
We maintain strict control over your data. It may only be shared as follows:
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Service Providers: Trusted partners such as payment processors, delivery services, and marketing platforms (solely for purposes of providing our services).
These entities are bound by confidentiality and data protection agreements. -
Legal Requirements: When required by law, court order, or governmental authority.
We will never sell or rent your personal data to third parties.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website efficiently and improve your experience. These include:
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Essential Cookies: Required for the website to function (e.g., login, cart management).
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Analytical Cookies: To help us understand how users interact with the site and improve usability.
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Marketing Cookies: Used (with your consent) to provide reminders, promotions, and abandoned cart notifications via email or SMS.
You can disable cookies in your browser settings, though this may limit some website functionality.
8. Location Data (If Applicable)
If our website or app requests access to your location (for example, to calculate delivery options or find nearby services), it will be:
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Collected only with your explicit permission.
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Used solely to provide the relevant service or improve your shopping experience.
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Never sold or shared with third parties for marketing or advertising.
You can manage or revoke location access through your device or browser settings at any time.
9. Your Rights as a User
You have full control over your personal information. You may:
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Access the data we hold about you.
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Correct any inaccuracies.
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Delete your personal data (where legally permissible).
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Opt out of promotional communications.
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Restrict how your data is processed.
To exercise your rights, contact us at Support@AlFirdaus.co.uk.
We will respond promptly and respectfully, in accordance with our Islamic values of fairness and accountability.
10. Data Security
Your data is an Amanah (trust) that we must protect. We employ:
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Encryption: All sensitive data is encrypted during transmission and storage.
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Access Controls: Limited to authorised staff only.
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Regular Monitoring: Continuous security testing and updates.
While no system can guarantee absolute security, we take all reasonable steps to protect your data from misuse or unauthorised access.
11. Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised in line with Islamic principles of moderation and responsibility.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties. We advise reviewing their privacy policies before providing any personal information.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and major changes will be communicated directly to you.
14. Contact Us
If you have questions, concerns, or feedback regarding this Privacy Policy, please contact us:
Email: Support@AlFirdaus.co.uk
Phone: 07828870989 / 07588529664 / 07456953120
Address: 34b Saint Peters Road, Leicester, LE2 1DA, United Kingdom
Closing Note
We are honoured by the trust you place in us. Protecting your personal data is both a legal responsibility and a sacred duty before Allah (SWT).
We remain committed to honesty, fairness, and accountability in all matters of data handling.
JazakAllahu Khairan (May Allah reward you abundantly).